Help,

fast

and human

Three ways to get unstuck, ordered by how quickly they answer. Engineers rotate through the inbox — no ticket scripts.

4h first response

24/7 for Team

11 min median in Discord

Documentation

Every command, config key and concept — searchable and versioned with the CLI.

Read the docs

→

Community

18,000 developers and the whole team in Discord. Median first answer: 11 minutes.

Join the Discord

→

Priority support

Pro and Team plans get a shared inbox with engineers on rotation. 4-hour first response, 24/7 for Team.

support@rafan.code

→

Security issue? Skip the queue.

security@rafan.code · PGP key in docs

(?)

FAQ

Questions, answered

Pro and Team inboxes target a first human response within 4 hours on business days. Enterprise adds a dedicated channel with a 1-hour target and an on-call escalation path.